Federal authorities announced the launch of the Federal Motor Carrier Safety Administration (FMCSA) Complaint Center to allow users to file complaints regarding safety and compliance issues within the commercial trucking industry.
In a November 6 news release, FMCSA announced the launch of the “enhanced” FMCSA Complaint Center, formerly known as the National Consumer Complaint Database (NCCDB).
The FMCSA Complaint Center allows individuals to report possible violations of federal motor carrier safety and hazardous materials regulations to federal authorities through an online portal.
Complaints may be filed against:
- Moving Companies and Brokers
- Truck and Bus Companies
- Drug and Alcohol Service Agents (SA)
- Electronic Logging Device (ELD) Providers
- Property Brokers
- Entry-Level Driver Training (ELDT) Providers
- Hazardous Material Transportation
- Cargo Tank Facility
- Intermodal Equipment Provider (IEP)
- Motorist Safety
- Registration Related Misrepresentation and Identity Theft
Officials highlighted the following recent upgrades to the system:
- Expanded complaint categories: New categories cover property brokers, Entry-Level Driver Training/Training Provider Registry (ELDT/TPR), intermodal equipment providers, and registration-related fraud and identity theft.
- Updated name and audience references: The latest release renames the platform the FMCSA Complaint Center and replaces references to “consumer” with “general public” to better reflect the range of individuals who can submit complaints.
- Improved user experience: FMCSA has overhauled the website and complaint submission form and updated the complaint search tool to make the platform easier to navigate.
- Reorganized categories: The Medical Review Officer/Substance Abuse Professionals category is now included under a new category, Drug and Alcohol Service Agents.
If you’d like to submit a formal complaint, you can visit complaint.fmcsa.dot.gov or call 1-888-DOT-SAFT (1-888-368-7238), 8 a.m. to 8 p.m. Eastern, Monday through Friday.
